Flame Health Optometry have been instructed to recruit a part-time Optical Receptionist for an optometry practice in West London, ideally 3 days per week. This confidential opportunity is suited to someone who enjoys welcoming patients, providing helpful front-of-house service and keeping administrative tasks organised.
The part-time Optical Receptionist role is based in West London and is scheduled for three days per week, with flexibility to provide cover across five days when required. The salary is commensurate with experience, and the position would suit a personable, organised candidate with reception or customer service experience.
As the first point of contact for patients, you will greet people on arrival and help create a welcoming, well-organised reception experience. You will manage a multi-line telephone system and respond to email and web enquiries, as well as book, amend and confirm appointments using the practice management system.
Your administrative work will include registering new patients, updating records and handling patient forms, including private or NHS eligibility checks. You will coordinate patient flow and ensure patients are handed over smoothly to the optometrists. Other practical responsibilities include keeping the reception and waiting area tidy, taking basic cash or card payments and preparing consulting rooms as needed. The role combines regular patient contact with varied administrative and practice support duties.
Our client is an optometry practice providing patient-facing services in West London. The reception team supports the day-to-day flow of appointments and works with optometrists to help patients move smoothly through their visit. This role offers a practical opportunity to contribute to the service patients receive from their first point of contact onwards.
Previous reception or customer service experience is preferred. You will need a clear, friendly and polite telephone manner, along with strong face-to-face communication skills and a helpful approach to patient enquiries.
Confidence using computers, booking software and digital databases is important, as the role involves appointment scheduling and maintaining patient information. You should be organised, attentive to detail and able to manage several tasks in a busy environment. A calm, courteous manner and care in handling patient forms and records will help you provide dependable front-of-house and administrative support.
This position could suit someone with experience in reception or customer service who is looking to apply their communication and organisational skills in an optical practice. It may appeal to a candidate seeking part-time work across three days, with the flexibility to cover additional days when needed.
The practice is based in West London. The role is on site.
You can apply or request further information in complete confidence via our website. Alternatively, to apply for this Optical Receptionist role in West London or arrange a confidential discussion.
Freephone: 0800 085 0858 – Email: [email protected]
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