Flame Health Optometry have been instructed to recruit a Branch Manager for a permanent, onsite role in Birmingham, offering a salary of £23,000 to £24,000 per annum. This position will suit an experienced retail manager who enjoys leading people, maintaining high standards and delivering excellent service in an optical and hearing care setting.
You will take responsibility for the smooth running of the branch, leading and motivating the team to provide consistent customer care and support commercial performance. Day to day, you will manage branch operations, monitor sales targets, oversee stock control and keep activity aligned with company policies, health and safety standards and wider regulatory requirements.
The role also involves staff training, coaching and performance management, so you will be central to developing the team and supporting a positive working environment. You will work closely with Optometrists and Hearing Aid Audiologists to help maintain clinical excellence, while also engaging with the local community to build relationships and promote the branch.
A hands-on approach and familiarity with point-of-sale systems will be important in keeping the branch efficient and organised.
Our client operates in the optometry and hearing care sector and is described as a family-run business with a professional, personal approach. The branch environment places value on customer service, compliance and the delivery of expert advice, with a clear focus on both commercial performance and quality of care.
The business also offers a supportive culture with opportunities for training, career progression and personal development. Alongside that, the package includes staff discounts, a pension scheme and 28 days’ annual leave including bank holidays, pro-rata where applicable.
You should be an experienced retail manager, ideally with a background in optics, audiology or healthcare. Strong leadership and people management skills are essential, together with a customer-first mindset, excellent communication and commercial awareness.
We are looking for someone who is proactive, practical and confident in solving problems while developing others. Basic IT skills and familiarity with point-of-sale systems are required, and you will need to be comfortable working in a fast-paced environment where service, standards and business performance all matter. Experience managing a branch or practice would be advantageous.
This role will suit a manager who is ready to take ownership of a branch and enjoy a broader leadership remit. It will appeal to someone who wants to combine service delivery, team development and commercial responsibility in one position.
It is a good match for a hands-on, motivated person who takes pride in keeping standards high and supporting others to perform well. If you are looking for a role where you can make a clear impact on branch success, this could be the right move.
The role is based in Birmingham. The position is onsite and offers a city location with straightforward access to the surrounding area.
You can apply or request further information in complete confidence via our website. Alternatively, to apply for this Branch Manager role in Birmingham or arrange a confidential discussion.
Freephone: 0800 085 0858 – Email: [email protected]
Flame Health Associates LLP operates as an Employment Agency and Employment Business.
From a Compliance and Professional Standards perspective, we are Corporate Members of the Recruitment & Employment Confederation and adhere to the REC Code of Professional Practice.
We are ICO registered and fully compliant with UK GDPR and UK data protection legislation, ensuring secure and confidential handling of all applicant information.
Please complete the form below and we will call you back.
Give us a call on 0800 085 0858
Or, complete the form below to arrange a callback:
