Flame Health Optometry have been instructed to recruit a Business Relationship Executive for an onsite, full-time position based in East Grinstead, offering £40,000–£45,000 per annum plus a bonus of up to £10,000. This role will suit a confident relationship-builder with experience in sales, account management, or business development, looking to support growth within a specialist private ophthalmology service.
Reporting to the Head of Marketing & Business Development, you will build and strengthen relationships with independent and multiple optometry practices across the local area. Regular face-to-face visits, structured engagement plans, service updates, and identification of joint working opportunities will be central to increasing referrals.
You will also develop partnerships with sports clubs, health and fitness organisations, employers, hotels, and concierge networks to promote services including laser eye surgery, cataract care, and lens procedures. The role involves organising educational evenings, patient information events, and local promotional activity, while working with marketing to ensure consistent messaging.
Salesforce will be used to maintain relationship records, monitor referral activity and pipeline opportunities, and produce reports covering engagement, referral trends, and returns from events and partnerships. You will also represent the clinic professionally, maintaining a sound understanding of procedures, outcomes, and patient pathways.
Our client is an established private healthcare organisation specialising in ophthalmology, with a reputation for advanced clinical expertise and high standards of patient service. Its services include cataract surgery, corneal transplantation, laser eye surgery, and retina care, supporting patients from the UK and overseas.
The organisation is responding to increasing demand for eye care and exploring further development through private provision and partnerships with NHS trusts. This offers the opportunity to contribute to referral growth, local relationships, and awareness of specialist ophthalmic services.
You will have proven experience in relationship-building, sales, or account management, supported by strong interpersonal and communication skills. Experience using a customer relationship management system is essential, with Salesforce or a similar platform preferred.
The position requires excellent organisation, attention to detail, and the ability to work independently while managing a territory. A full UK driving licence and access to your own vehicle are required. Experience within healthcare, optics, or aesthetics would be advantageous, as would an understanding of referral pathways, particularly within optometry, and experience organising events or local marketing initiatives.
You should be confident, credible, commercially aware, and motivated by growth, with a polished approach suited to a premium healthcare environment.
This opportunity is suited to a self-starting relationship professional who enjoys working in the field, developing trusted connections, and creating meaningful commercial opportunities. It will appeal to someone seeking autonomy, variety, and the chance to contribute directly to the growth of a specialist healthcare service.
The role is based onsite in East Grinstead, West Sussex, with responsibility for developing relationships across the surrounding local area.
You can apply or request further information in complete confidence via our website. Alternatively, to apply for this Business Relationship Executive role in East Grinstead or arrange a confidential discussion.
Freephone: 0800 085 0858 – Email: [email protected]
Flame Health Associates LLP operates as an Employment Agency and Employment Business.
From a Compliance and Professional Standards perspective, we are Corporate Members of the Recruitment & Employment Confederation and adhere to the REC Code of Professional Practice.
We are ICO registered and fully compliant with UK GDPR and UK data protection legislation, ensuring secure and confidential handling of all applicant information.
Please complete the form below and we will call you back.
Give us a call on 0800 085 0858
Or, complete the form below to arrange a callback:
