Pharmacies – Interview: Prioritising the right pharmacy services

Pharmacies - Interview: Prioritising the right pharmacy services

Alphega is working hard to encourage members to be as efficient as possible and identify their priorities. This comes from the head of member engagement Neil Scobie. Interview by Arthur Walsh

Currently, contractual framework in England offers more opportunities than ever before for community pharmacies to develop their clinical practice. Plus the ability to forge links with other NHS providers. However, severe cost and staffing issues many contractors are facing can make it challenging to engage with the new commissioned services.

There is a delicate balancing act to be struck here. Something that Alphega head of member engagement Neil Scobie is acutely aware of. He and his team are in frequent contact with member pharmacies to try and understand their capacity constraints. Plus the most effective way to work around them.

Stating, “Costs are just going up and up, so when staff are leaving, the pharmacy isn’t necessarily replacing them and is trying to get by without – but that is at complete odds with trying to deliver more services,” says Neil.

“We’re trying to encourage members to be as efficient as possible and identify what is absolutely necessary for them. What should they focus on as a priority, and what services are nice-to-have but not essential?”

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Interview: Prioritising the right pharmacy services